Frequently asked questions

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Do you offer refunds under any circumstances?

Digital Products: Due to the nature of the digital download file, no refund or cancellation can be offered. Please contact us before purchasing if you have any questions.

Physical Products: Due to the custom nature of the item we do not accept returns, exchanges or requests for alterations after delivery. There are no refunds given since every item is made to order. If there is an issue with the final product, you may send pictures to show the issue and we will do our best to make it right.

If there's any problem with your order please contact us for further assistance.

Do I need to have a Canva Account?

Yes, if you purchase a digital template you will need to signup with Canva to be able to access & edit templates that are purchased. You can sign up for Free or Pro account.

If a sale starts after I place my order will you refund the difference?

The price paid is the price of the item at the time of your order. For example, if the item is in a 10% off sale a week after you order we do not go back and refund all previous customers that 10% off amount.

What if I don't respond to my photo proof?

If we do not get a response on approvals of proofs of custom orders, we will wait for 5 days and then make the order and send the items to production. We need to adhere to shop deadlines and can not hold orders beyond a certain date.

Will a physical item be shipped to me?

We have a variety of both physical items and digital items. Please check if the item description to see if this is a digital item or a physical item.
If it states its a Digital Download no physical item will be shipped to you.

Are the games (like crosswords and puzzles) private once edited?

Please note that games such as crosswords and puzzles are hosted on third-party platforms (e.g. websites or apps) and are subject to the terms and conditions of those providers. This means we cannot guarantee full privacy or exclusivity of your game content.

How do the templates work?

Purchase the digital product through Etsy.
Access your file instantly through Your Account > Purchases > Download
Open the pdf and click on the template link
Open canva.com (create a free account) and start editing your template.
Download in JPG, PNG or PDF format.

What can be edited?

Font size.
Color of text.
Style of font.
Color of background.
Upload photos.

What can you NOT edit?

You cannot change the size of the document. If you need a different size feel free to contact us via Etsy messages.
Music is not editable. This is an additional service that we offer due to the complexity of the process.

Our designs are for your personal use ONLY. If you would like to use this template for more than 500 end products please contact for Extended License pricing.
This Template cannot be shared, distributed, or resold.
Eclectic Spell Designs reserves the right to revoke access to a template if the user fails to comply with the terms.

How can I access my file?

You can access your file through Etsy by going into your account > purchases > download.

Here is the direct link to download your purchase: www.etsy.com/your/purchases